Service Sector

HomeIndustry Vehicle TrackingService Sector

Productivity, customer service, duty of care and compliance

The customer is at the forefront of any service organisation, so it is essential to understand the whereabouts and status of mobile workers so that you are able to respond efficiently to incoming job requirements, manage planned work schedules and achieve service level agreements.

Productivity, customer service, duty of care and compliance are key factors if service operations are to meet customer expectations in a cost effective manner.

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Features

  • Realtime Map views
  • Live Productivity Dashboard
  • Driver Dispatch
  • Connected Navigation
  • Camera Solutions

Features

  • Driver behaviour monitoring
  • Business vs private mileage
  • Lone worker protection
  • Driver Apps
  • In-cab Driver Feedback

Real-time Tracking

Ctrack’s vehicle tracking solutions deliver the essential real-time data and knowledge that helps service-led businesses to proactively manage live situations as they occur. This may include reallocating resources if everything is not going according to schedule, or identifying which mobile employee is nearest and appropriately skilled when a critical call is received from a customer.

Connected navigation enables service organisations to work smarter to improve efficiency, achieve more jobs per day and enhance customer service. Our easy-to-use driver apps and navigation provides two-way messaging and task dispatch to optimise operational processes such as job allocation and proof of delivery.

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Minimise Risk

Protecting mobile employees when they working in places or circumstances that put them at potential risk is an important element of any service operation. Our lone worker solutions have been developed to enable organisations to quickly respond to any situation and best protect remotely-based teams.

This includes personal tracking, geo fencing and panic alarms to ensure safety legislation is adhered to and duty of care obligations are fulfilled.

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What Our Customers Say

Working closely with Ctrack we have been able to develop an effective solution that will meet our precise needs.

Network Catering Engineers

Jed Hodgkins
Network Catering Engineers

The Ctrack system has delivered an effective means of managing our fleet and reducing cost, whilst becoming a key part of our customer service offering.

Industrial Door Engineering Ltd

Martin Burke
Industrial Door Engineering Ltd