Case Study: Commhoist Logistics

Commhoist is a leading provider of logistics, lifting and associated management services to the communication and commercial market sectors. From its head office in Lowton, Warrington, the company uses a sophisticated fleet of assets to handle projects for blue-chip clients such as Vodafone, O2, Ericsson, T-Mobile, Three, Orange, Everything Everywhere and CTIL.


  • Live vehicle tracking
  • Driver behaviour monitoring
  • Fleet and workforce reporting
  • Accident investigation and issue resolution


  • Increase productivity and asset utilisation
  • Reduction in admin and overtime claims
  • Protection against false allegations
  • Improved road safety

Vehicle Tracking

Commhoist uses Ctrack Online to monitor a fleet of 49 commercial vehicles – including specialist vehicles fitted with mobile elevated working platforms – so it can immediately see the location and status of resources in the field. It provides the office-based operations function with greater visibility and control to support day-to-day planning and ensure remote teams are meeting customer requirements. The system also provides live traffic information, so it is possible to identify any potential issues with congestion and alert customers that a delivery is running late.

Fleet Reporting

Ctrack Online’s fleet reporting package provides an overview of key performance data. For example, a movement report helps Commhoist to understand exact levels of activity and verify staff timesheets. This has enabled the company to not only simplify time-consuming administrative processes but also reduce staff costs such as overtime claims. Historical data is also used to investigate complaints or insurance claims involving its vehicles, so Commhoist can quickly prove liability and resolve any fleet issues. Meanwhile, for non-tachograph vehicles, the company is able to monitor driver hour to ensure compliance with working time regulations and as part of its duty of care commitment.

Driver Behaviour

The Driver Performance League Table allows Commhoist to effectively identify the best and worst performing parts of the business along with areas of improvement. Employees are placed in the Green, Yellow or Red Band for each exception (harsh acceleration, braking and cornering, as well as speeding and excess idling) based on their individual driving style, with an overall score calculated to enable a simple ranking system. Therefore, the company can engage with underperforming drivers to encourage greater levels of safety and efficiency.

“We have been using the Ctrack system for several years now and it has become an important management tool that is contributing to higher levels of productivity, service delivery, fleet efficiency and road safety. It is both functional and easy-to-use, providing simple access to the real-time and historical information we need to better manage our business. This is backed-up by highly-responsive support from the team at Ctrack, who are always on hand to provide any help we need.”

Damian Biggs, Commhoist Logistics