Support services

HomeVehicle Tracking ServicesSupport services

We offer a number of different ways to support our customers to make sure your vehicle tracking and fleet management runs as smoothly and effectively as possible.

Helpdesk

High-quality technical support that is available to answer your questions or queries and quickly resolve any unexpected issues.

Remote Support

Technical issues dealt with remotely to avoid unnecessary vehicle downtime. Remote software support and assistance enables the running of diagnostic tests to identify the source of a problem, as well as uploading any new updates and upgrades.

Training

Onsite workshops and remote training services provide a useful and practical solution that enables your employees to make the most of the tracking solution and embed Ctrack into your business processes.

Deployment

A national network of service engineers means that your vehicle tracking system is installed quickly and efficiently to avoid disruption to the fleet operation. This nationwide coverage also provides fast response to any equipment issues and problems.

Reporting and data recovery

Customised reporting services offer a bespoke solution that is tailored to your precise needs. Meanwhile, data recovery support is available in the event of an accident or other operational incident.

Integration

Help, support and advice to integrate Ctrack with a range of third party in-vehicle hardware devices and back-office software packages.

Payment made easy

Buy or lease with a range of payment solutions to suit your needs, with no hidden costs or financial surprises. A fixed price includes the tracking unit, installation, software, training, support, warranty and airtime.

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